If the item you have ordered is the wrong size please feel free to contact our customer service team on 80074884 in UAE and 8003014884 in KSA. We will help to get the original item returned and exchange it for the right size.
Exchange/replacement terms and conditions:
1. The availability of the item on SIVVI website (size/colour).
2. The returned item should be in resellable condition with all tags, box and accessories.
3. An exchange can be requested for the same item (size/colour).
4. The request will usually take 24 to 48 hours to be confirmed but this may take longer during peak time like sale.
5.If no discount code was applied to the original order and the new desired size is higher in price, the customer will pay the price difference.
6. The exchange/replacement request can't be canceled after the amount is added to the wallet.
7.Just to let you know, if a return isn’t handed over to the courier company, we may debit the refunded amount of the replacement item from your SIVVI wallet. So please make sure you send off your return so this doesn’t happen!