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GeneralReturn and Refund
Return and RefundShipping & Delivery SIVVI
Ever wondered how Sivvi products reach you or what delivery options are available, everything is answered here.
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How do I recover my account?
Please contact customer support to recover your account.How can I exchange an item?
If the item you have ordered is the wrong size please feel free to contact our customer service team on 80074884 in UAE and 8003014884 in KSA. We will help to get the original item returned and exchange it for the right size. Exchange/replacement ...noon Lockers FAQs
What is noon collect? noon collect is a service provided exclusively for sivvi shipments that allows you to choose to collect your shipments from a convenient location through lockers. Instead of delivering a package to your home or business address, ...How does same-day delivery work?
United Arab Emirates For certain items, you'll see a banner on the product's description page that lets you know if an item is available for same-day delivery. At checkout, you'll be able to select the same day as an option which will then apply to ...What is the return/refund process?
Our courier will collect the items from you within 1-2 business days. Once the item is picked up and the item has passed the quality check, (for KSA this can take up to 8 days and UAE up to 2 days) the amount will be transferred to your bank account ...
Popular Articles
How can I create a SIVVI account?
Getting started with us is easy. Click on our Sign Up page. Fill in the required fields - we'll need your name, email address and desired password (minimum length of password is 8 characters). Click ‘Create Account’. That’s it! You're now part of the ...Can I split my payment between wallet and Credit Card/Cash on Delivery?
Yes. You can use the available credit in your wallet along with cash on delivery or credit card if your wallet amount does not match the entire order value.What are the payment options?
You can choose from the following options to pay for your SIVVI orders: 1. Credit / Debit Cards (Visa, MasterCard, and AMEX) 2. Cash on Delivery (Additional fees of 12 AED /18 SAR for this payment method) 3. Apple Pay is only available as a payment ...What is the Sivvi credit?
SIVVI credit is an electronic wallet associated with your SIVVI account that allows you to make online purchases with credit we may have refunded you. You can use the available wallet balance along with cash on delivery or credit card if your wallet ...How can I exchange an item?
If the item you have ordered is the wrong size please feel free to contact our customer service team on 80074884 in UAE and 8003014884 in KSA. We will help to get the original item returned and exchange it for the right size. Exchange/replacement ...