How can I exchange an item?
If the item you have ordered is the wrong size please feel free to contact our customer service team on 80074884 in UAE and 8003014884 in KSA. We will help to get the original item returned and exchange it for the right size.
Exchange/replacement terms and conditions:
- Exchange/replacement depends on the availability of the item on the SIVVI website (size/colour).
- An exchange can be requested for the same item (size/colour).
- The returned item must be in resellable condition with all tags, box and accessories intact.
- The request will usually take 24 to 48 hours to be confirmed but this may take longer during peak times, like sale periods.
- Sivvi will bear the difference in case a discount code was applied to the original order, capped at the original discounted amount. If the new desired colour/size is higher in price, the customer will bear the difference between the new price and the original price.
- The exchange/replacement request can't be cancelled after the amount has already been added to the wallet.
- If a return isn’t handed over to the courier after scheduling, we may debit the refunded amount of the replacement item from your SIVVI wallet. So please make sure you send off your return to avoid extra charges!
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How do I return an item?
SIVVI gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 15 days limit from the date of delivery, can be filed for return. How does it work? Go to "My Account" ...
What options do I have when I return an item?
1- All the refunds will be credited to your SIVVI as a store credit 2- Bank cards/Prepaid payments: In case your original payment was made by Bankcard or any prepaid payment option, you will receive a full refund as SIVVI store credits within 48 ...
What is the return/refund process?
Our courier will collect the items from you within 1-2 business days. Once the item is picked up and the item has passed the quality check, (for KSA this can take up to 8 days and UAE up to 2 days) the amount will be transferred to your bank account ...
What is the SIVVI refund process?
You can check out our entire return policies here. SIVVI has an easy to process, customer-friendly refund policy a) I received a defective/damaged item, can I get a refund? In case the product received by you is damaged or defective, you could return ...
What items can be returned?
You can return a product if it is not a part of the non-returnable list and if you have received: a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags). b) A damaged / defective product (For ...