How does my wallet get credited?

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• Can I split my payment between wallet and Credit Card/Cash on Delivery?

  Yes. You can use the available credit in your wallet along with cash on delivery or credit card if your wallet amount does not match the entire order value.

• How can I exchange an item?

  If the item you have ordered is the wrong size please feel free to contact our customer service team on 80074884 in UAE and 8003014884 in KSA. We will help to get the original item returned and exchange it for the right size. Exchange/replacement ...

• What is the Sivvi credit?

  SIVVI credit is an electronic wallet associated with your SIVVI account that allows you to make online purchases with credit we may have refunded you. You can use the available wallet balance along with cash on delivery or credit card if your wallet ...

• What is the SIVVI refund process?

  You can check out our entire return policies here. SIVVI has an easy to process, customer-friendly refund policy a) I received a defective/damaged item, can I get a refund? In case the product received by you is damaged or defective, you could return ...

• What options do I have when I return an item?

  1- All the refunds will be credited to your SIVVI as a store credit 2- Bank cards/Prepaid payments: In case your original payment was made by Bankcard or any prepaid payment option, you will receive a full refund as SIVVI store credits within 48 ...