I paid with my debit/credit card, but got refunded in SIVVI credits. Can I transfer my refund to the card I paid with?

I paid with my debit/credit card, but got refunded in SIVVI credits. Can I transfer my refund to the card I paid with?

Yes. Simply reach out to our friendly customer service team and raise a request.

If the refund is for an order that is cancelled before shipping, the amount will be automatically transferred to your card and will reflect within 7-14 business days.

How long will it take for the refund to be transferred?
We can refund the amount to your payment card with 180 days of the transaction. If it has exceeded 180 days (6 months), a refund will not be possible.

For more information contact our customer service team via Email at care@sivvi.com for KSA & UAE. or you can call 80074884 in UAE, 8003014884.

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