Is it safe to save payment card details in my SIVVI account?

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• How can I add or delete my card info from the SIVVI account?

  Adding a new payment card: During checkout, any card you choose to pay with will automatically be saved against your account. You can then use the same card(s) for future orders. Deleting a payment card: Login to your SIVVI profile. Under your ...

• What is the SIVVI refund process?

  You can check out our entire return policies here. SIVVI has an easy to process, customer-friendly refund policy a) I received a defective/damaged item, can I get a refund? In case the product received by you is damaged or defective, you could return ...

• What is the Sivvi credit?

  SIVVI credit is an electronic wallet associated with your SIVVI account that allows you to make online purchases with credit we may have refunded you. You can use the available wallet balance along with cash on delivery or credit card if your wallet ...

• I paid with my debit/credit card, but got refunded in SIVVI credits. Can I transfer my refund to the card I paid with?

  Yes. Simply reach out to our friendly customer service team and raise a request. If the refund is for an order that is cancelled before shipping, the amount will be automatically transferred to your card and will reflect within 7-14 business days. ...

• What is Payment On Hold?

  Sometime the customer's payment will be put on hold. This means that even though the payment is successful from the customer's end, due to some security reasons it is temporarily put on hold on SIVVI's system until successfully verified.