What is the return/refund process?
Our courier will collect the items from you within 1-2 business days. Once the item is picked up and the item has passed the quality check, (for KSA this can take up to 8 days and UAE up to 2 days) the amount will be transferred to your bank account within 7-14 business days.
For COD refunds please contact us at 80074884 in UAE, 8003014884 in KSA.
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What is the SIVVI refund process?
You can check out our entire return policies here. SIVVI has an easy to process, customer-friendly refund policy a) I received a defective/damaged item, can I get a refund? In case the product received by you is damaged or defective, you could return ...
I paid with my debit/credit card, but got refunded in SIVVI credits. Can I transfer my refund to the card I paid with?
Yes. Simply reach out to our friendly customer service team and raise a request. If the refund is for an order that is cancelled before shipping, the amount will be automatically transferred to your card and will reflect within 7-14 business days. ...
How does my wallet get credited?
Your SIVVI wallet gets credited only through a refund.
What options do I have when I return an item?
1- All the refunds will be credited to your SIVVI as a store credit 2- Bank cards/Prepaid payments: In case your original payment was made by Bankcard or any prepaid payment option, you will receive a full refund as SIVVI store credits within 48 ...
What items can be returned?
You can return a product if it is not a part of the non-returnable list and if you have received: a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags). b) A damaged / defective product (For ...