What items can be returned?

What items can be returned?

You can return a product if it is not a part of the non-returnable list and if you have received:

a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).

b) A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).

c) If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:

The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in an intact condition.
For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
For all other products, returns are accepted if a product is in unbroken original packaging, including all accessories.
Refund will be issued into your wallet or credit card, post-inspection at our end.

For more information refer to our return policy or call us at 80074884 in UAE, 8003014884 in KSA.

    • Related Articles

    • What is the SIVVI refund process?

      You can check out our entire return policies here. SIVVI has an easy to process, customer-friendly refund policy a) I received a defective/damaged item, can I get a refund? In case the product received by you is damaged or defective, you could return ...

    • What is the return/refund process?

      Our courier will collect the items from you within 1-2 business days. Once the item is picked up and the item has passed the quality check, (for KSA this can take up to 8 days and UAE up to 2 days) the amount will be transferred to your bank account ...

    • How can I exchange an item?

      If the item you have ordered is the wrong size please feel free to contact our customer service team on 80074884 in UAE and 8003014884 in KSA. We will help to get the original item returned and exchange it for the right size. Exchange/replacement ...