What should I do if my payment is on hold?

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• What is Payment On Hold?

  Sometime the customer's payment will be put on hold. This means that even though the payment is successful from the customer's end, due to some security reasons it is temporarily put on hold on SIVVI's system until successfully verified.

• What are the payment options?

  You can choose from the following options to pay for your SIVVI orders: 1. Credit / Debit Cards (Visa, MasterCard, and AMEX) 2. Cash on Delivery (Additional fees of 12 AED /18 SAR for this payment method) 3. Apple Pay is only available as a payment ...

• Can I split my payment between wallet and Credit Card/Cash on Delivery?

  Yes. You can use the available credit in your wallet along with cash on delivery or credit card if your wallet amount does not match the entire order value.

• Is it safe to save payment card details in my SIVVI account?

  Your credit/debit card information will not be visible to SIVVI or any other party. You can delete your card details at any given time from your SIVVI profile. Card details are saved in your SIVVI profile purely for convenient checkouts of all your ...

• How can I add or delete my card info from the SIVVI account?

  Adding a new payment card: During checkout, any card you choose to pay with will automatically be saved against your account. You can then use the same card(s) for future orders. Deleting a payment card: Login to your SIVVI profile. Under your ...