Account Management
How do I recover my account?
Please contact customer support to recover your account.
How do I remove items from my cart?
You can view your shopping cart by clicking on the ‘CART ICON’ on the top right corner of your web page. On each item in the cart, you will see the ‘Remove’ label in the bottom right corner of the item. Click to remove it from your cart.
What can I see in my cart?
Your cart will consist of the products that you added by clicking on the 'ADD TO CART' button. You have the option to view your cart by clicking on the 'CART ICON' on the top right corner of the website.
How do I enter a coupon code?
On the cart’ page, you will find an option to add your coupon code, enter your code and click on 'Apply'. If the coupon code is valid, your order summary will change to reflect the applied discount. Click 'SECURE CHECKOUT' to proceed. Happy Shopping!
Gift vouchers - how do I redeem?
Received a SIVVI gift voucher or gift code? Lucky you! Here are a few tips on how to redeem your credits... How do I redeem my gift voucher? There are a few ways to do this... 1. Don’t have an account? No problem, creating one is easy as eating pie! ...
Can I search for brands in a category?
Yes. On the upside of your page, you will see ‘Brand’ as a filter option. All available brands of the product you’re looking for will be listed there.
How do I filter searches?
Use the search bar on top of your web page to look for any product of your interest. Once the search results are available, you will find several filter options on the upside menu.
Do you have product categories? Where can I find them?
You can view all our product categories on the upside menu of the page on the web or downside menu of the page on the app.
Can I add or edit delivery addresses?
Add Delivery Address: If you haven’t added an address, click on the 'Address' tab under ‘My Account’ . Click ‘Add New Address’. You will see an address form where you’ll be able to enter your First Name, Last Name, Mobile Number, City, Area, and ...
How do I change my password?
Visit 'My Profile'. Click on 'Change' next to your password. Once you change your password, you will receive an email confirmation for the same.
Where can I view all my saved addresses?
Login to your SIVVI profile. Under 'My Profile', click on 'Addresses’ to view all your saved addresses.