I didn't receive an item, what do I do?
Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.
Related Articles
Can I add more items to my order and still receive it at the same time?
Once the order is placed you can’t add additional items to it but you can start a new order.
noon Lockers FAQs
What is noon collect? noon collect is a service provided exclusively for sivvi shipments that allows you to choose to collect your shipments from a convenient location through lockers. Instead of delivering a package to your home or business address, ...
What is the wish list?
Like an item but want to save it for later? SIVVI provides you with an option to add products to your wish list, which will be viewed from the cart. You can add items to your wish list by clicking on the “Add to Wish list” link on a product ...
How do I know when my order is accepted?
As soon as you place an order online, you will receive an email confirmation along with an SMS which will consist of your order details and order number. We’ll continue to notify you via email and SMS on the progress of your order until it reaches ...
How does same-day delivery work?
United Arab Emirates For certain items, you'll see a banner on the product's description page that lets you know if an item is available for same-day delivery. At checkout, you'll be able to select the same day as an option which will then apply to ...