Orders
What is the wish list?
Like an item but want to save it for later? SIVVI provides you with an option to add products to your wish list, which will be viewed from the cart. You can add items to your wish list by clicking on the “Add to Wish list” link on a product ...
How do I know the status of my order?
Once you’ve placed an order, you’ll be notified as your order progresses. To check the status of your product, log in to your SIVVI account and click on the 'Orders' tab. You’ll be able to see the status of each product here. Clicking on a product ...
Can I add more items to my order and still receive it at the same time?
Once the order is placed you can’t add additional items to it but you can start a new order.
How do I know when my order is accepted?
As soon as you place an order online, you will receive an email confirmation along with an SMS which will consist of your order details and order number. We’ll continue to notify you via email and SMS on the progress of your order until it reaches ...
I didn't receive an item, what do I do?
Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.
How can I track my order?
Once your order is shipped, you will be receiving an SMS with a link to reschedule, combine or cancel the shipment. All orders will be shipped by noon Express. However, in a few cases, it will be handled by our delivery partners and they may ask you ...
How can I cancel my order?
You can cancel your order during the confirmation or while it's under preparing by logging into your Sivvi account and clicking on "My Account" > Orders. Every product ordered will be listed, by clicking on each you will get the option to cancel. ...
How can I place an order?
Here’s a simple guide to help you place an order on SIVVI.COM: Browse through the products. Select the items you would like to buy and add them to your bag. After you add everything you need to the bag, click ‘View Bag” and then "Proceed to ...