Refund
What is the return/refund process?
Our courier will collect the items from you within 1-2 business days. Once the item is picked up and the item has passed the quality check, (for KSA this can take up to 8 days and UAE up to 2 days) the amount will be transferred to your bank account ...
What is the Sivvi credit?
SIVVI credit is an electronic wallet associated with your SIVVI account that allows you to make online purchases with credit we may have refunded you. You can use the available wallet balance along with cash on delivery or credit card if your wallet ...
What is the SIVVI refund process?
You can check out our entire return policies here. SIVVI has an easy to process, customer-friendly refund policy a) I received a defective/damaged item, can I get a refund? In case the product received by you is damaged or defective, you could return ...
What is Payment On Hold?
Sometime the customer's payment will be put on hold. This means that even though the payment is successful from the customer's end, due to some security reasons it is temporarily put on hold on SIVVI's system until successfully verified.
I paid with my debit/credit card, but got refunded in SIVVI credits. Can I transfer my refund to the card I paid with?
Yes. Simply reach out to our friendly customer service team and raise a request. If the refund is for an order that is cancelled before shipping, the amount will be automatically transferred to your card and will reflect within 7-14 business days. ...
How does my wallet get credited?
Your SIVVI wallet gets credited only through a refund.
What should I do if my payment is on hold?
For security purposes, we need a scanned copy of any government-issued ID to be sent to care@sivvi.com e.g. UAE Emirates ID, Saudi National ID.
Can I split my payment between wallet and Credit Card/Cash on Delivery?
Yes. You can use the available credit in your wallet along with cash on delivery or credit card if your wallet amount does not match the entire order value.
Is it safe to save payment card details in my SIVVI account?
Your credit/debit card information will not be visible to SIVVI or any other party. You can delete your card details at any given time from your SIVVI profile. Card details are saved in your SIVVI profile purely for convenient checkouts of all your ...
How can I add or delete my card info from the SIVVI account?
Adding a new payment card: During checkout, any card you choose to pay with will automatically be saved against your account. You can then use the same card(s) for future orders. Deleting a payment card: Login to your SIVVI profile. Under your ...
What are the payment options?
You can choose from the following options to pay for your SIVVI orders: 1. Credit / Debit Cards (Visa, MasterCard, and AMEX) 2. Cash on Delivery (Additional fees of 12 AED /18 SAR for this payment method) 3. Apple Pay is only available as a payment ...
What options do I have when I return an item?
1- All the refunds will be credited to your SIVVI as a store credit 2- Bank cards/Prepaid payments: In case your original payment was made by Bankcard or any prepaid payment option, you will receive a full refund as SIVVI store credits within 48 ...